Why You Need​

Chat Support System

It is a preferred choice of many customers, and it has the Highest Customer Satisfaction level of any support channel.

 

Online Chat Support plays a crucial role in engaging your customers in their pre-sales query resolution. It also plays equally important role in post sales support queries. It is one of the easiest and quickest platform for your customers to get in touch with you.

Some research suggests, there are a large number of internet users and customers who first look for a chat based system to interact if they visit your website and are looking for answers to their queries. The reason is that, they can communicate at their pace and convenience; may be, doing some work also parallelly. Some users don't feel comfortable in communicating with customer care over telephone with that zig-zag option of pressing different numbers and finally able to reach to a person to talk to.

Highly accessible, contextual, timely, conversational solution

  • Real-time chat (without page refresh)
  • Operators, chats, and users
  • Departments (groups of operators)
  • Priority queue of visitors
  • Tracking of visitors
  • Ability to invite a visitor to chat
  • Localized to 30+ languages

Highly accessible, contextual, timely, conversational solution

  • Real-time chat (without page refresh)
  • Operators, chats, and users
  • Departments (groups of operators)
  • Priority queue of visitors
  • Tracking of visitors
  • Ability to invite a visitor to chat
  • Localized to 30+ languages

Where It Can Be Used

It can be be quite resolute in areas which require interactions between customers and manufacturer or service providers.

Chat Support System

1

Pre Sales

Offer live chat to your those clients who spend considerable amount of time looking and exploring products and services

2

Handle Pain Points

Are there pinch points in your app or sales funnel where having a real-time conversation can help people get unstuck and maintain their momentum? Consider providing live chat support only at those moments, at least initially.

Chat Support System
Chat Support System

3

Support Channels

Customers love it! Studies show that live chat is the preferred choice of many customers, and it has the highest customer satisfaction level of any support channel.

Where It Can Be Used

It can be be quite resolute in areas which require interactions between customers and manufacturer or service providers.

1

Pre Sales

Offer live chat to your those clients who spend considerable amount of time looking and exploring products and services

2

Handle Pain Points

Are there pinch points in your app or sales funnel where having a real-time conversation can help people get unstuck and maintain their momentum? Consider providing live chat support only at those moments, at least initially.

3

Support Channels

Customers love it! Studies show that live chat is the preferred choice of many customers, and it has the highest customer satisfaction level of any support channel.

Detailed Features

It enables one-on-one chat assistance in real-time directly from your website.

Chat Button

  • Shows online/offline status
  • Ready for email signatures
  • Using different buttons on the same domain
  • “Leave a message” when you are away
  • Department buttons
  • Call a specific operator

Chat Window

  • Optional pre-chat survey
  • Chat window themes
  • “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Optional pre-chat survey
  • Chat window themes
  • “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Optional pre-chat survey
  • Chat window themes
  • “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Optional pre-chat survey
  • Chat window themes
  • “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message

Operator Abilites

  • Web-based Operator Console
  • Operator is away mode
  • Canned messages for speed and consistency
  • Track where your visitors clicked from to get to your website (refer URL)
  • Chat conversation history with search
  • Linking to previous visits, instant access to previous chats
  • Information about visitor: first message, address, browser, geo-location
  • Notification messages when visitors changes page
  • Reassign/Transfer chat ownership
  • Mark/Highlight nuisance visitors
  • Administrator can view active chats
  • Administrator can take over the chat
  • Daily statistical reports
  • Operator password retrieval

Departments

  • Assign operator to multiple groups
  • Hierarchy of groups
  • Isolated groups
  • Group canned messages
  • Ability to select group in pre-chat survey
  • Group button with online/offline status

Administration

  • Adding and managing canned responses
  • Themed templated-based administrative interface
  • Enable/disable features like Groups, Malicious Visitors, Survey etc.
  • Localization wizard

Chat Support System

Live Chat Support gives the Utmost Comfort to your existing customers or the potential ones to engage in problem resolution or new inquiries. It is quickest possible route to engage with customers and makes them feel you as an all-round organization which actually loves to communicate with their customers and address their queries.

Chat Support System

Live Chat Support gives the Utmost Comfort to your existing customers or the potential ones to engage in problem resolution or new inquiries. It is quickest possible route to engage with customers and makes them feel you as an all-round organization which actually loves to communicate with their customers and address their queries.

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Chat Support System

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