Why You Need
Chat Support System
It is a preferred choice of many customers, and it has the Highest Customer Satisfaction level of any support channel.
Online Chat Support plays a crucial role in engaging your customers in their pre-sales query resolution. It also plays equally important role in post sales support queries. It is one of the easiest and quickest platform for your customers to get in touch with you.
Some research suggests, there are a large number of internet users and customers who first look for a chat based system to interact if they visit your website and are looking for answers to their queries. The reason is that, they can communicate at their pace and convenience; may be, doing some work also parallelly. Some users don't feel comfortable in communicating with customer care over telephone with that zig-zag option of pressing different numbers and finally able to reach to a person to talk to.
Detailed Features
Chat Button
- Shows online/offline status
- Ready for email signatures
- Using different buttons on the same domain
- “Leave a message” when you are away
- Department buttons
- Call a specific operator
Chat Window
Operator Abilites
- Web-based Operator Console
- Operator is away mode
- Canned messages for speed and consistency
- Track where your visitors clicked from to get to your website (refer URL)
- Chat conversation history with search
- Linking to previous visits, instant access to previous chats
- Information about visitor: first message, address, browser, geo-location
- Notification messages when visitors changes page
- Reassign/Transfer chat ownership
- Mark/Highlight nuisance visitors
- Administrator can view active chats
- Administrator can take over the chat
- Daily statistical reports
- Operator password retrieval
Departments
- Assign operator to multiple groups
- Hierarchy of groups
- Isolated groups
- Group canned messages
- Ability to select group in pre-chat survey
- Group button with online/offline status
Administration
- Adding and managing canned responses
- Themed templated-based administrative interface
- Enable/disable features like Groups, Malicious Visitors, Survey etc.
- Localization wizard
To get more info about
Chat Support System
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